Return Policy

Welcome to Painted Turtle ArtPrints. We have tried very hard to make our policies readable. The following describes the return policy. By using this website, you agree to be bound by these policies so please read them carefully.

We are committed 100% to your satisfaction with our products. If, for any reason within 30 days of receipt, you are not completely satisfied with our products, you may return your purchase for a full refund.

Please follow these steps when returning our products:

  • If there is damage, please take a digital photograph of the damaged package and the damage to the products.
  • Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll need:
    • Your name and shipping address.
    • Your order number and waybill number.
    • The digital photos (if you have any) and a brief description of the damage.
    • Let us know if you are looking for a replacement or refund.
    • We will contact you by email. Once we receive the package, we will send your replacement or process the refund. Shipping charge to return the product to us is not covered, however, we are happy to ship the replacement to you.

Modification of Policies: We reserve the right to make changes to any of our policies and to our website at any time. Use of this website is proof of acceptance of these policies. Any errors or omissions in any of these policies do not cause the remaining policies, or items within them, to be unenforceable.

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